About MyLife Home Care – Edinburgh

Care with compassion

Caring defines us and our work and providing care to people in their own homes is the core business of all of our services. People receiving care expect it to be not only be right for them, but safe, effective and person centered underpinned by robust governance arrangements.

Compassion underpins how care should be given. Compassion is founded through relationships based on empathy, respect, and dignity.

We expect everyone to have the courage to do the right thing for both the people we care for and one another, speaking up when they have concerns without fear of punitive action.

Competence 

Competence means colleagues in all roles having the appropriate care, administrative and technical knowledge to develop the expertise to plan, organise and deliver effective care based on appropriate best practice and evidence.

Central to establishing competence is ensuring all colleagues receive appropriate training and development through a robust learning and development framework.

All colleagues must have the courage develop their levels of competence by embracing innovative new ways of working to push the boundaries of what we can achieve.

Culture

Culture is about the way we do things and work together and is founded on a principal that means we do not look to unfairly apportion blame when things go wrong, rather learn from mistakes and incidents, only holding people to account when they have deliberately chosen to act in a way that leads to harm or damage.

Central to establishing our culture is communication, which is central to successful caring relationships and to effective team working. Listening to people is as important as what we have to say.